Welcome to velvetvoguestore.org. Before using this website, please carefully read the following terms and conditions. These terms are designed to clarify common questions and their solutions you may encounter while using this website. By using this website, you agree to abide by these terms.
- How do I register an account?
To register an account, please visit the website homepage and click the “Register” button. Fill in the required information, including your name, email address, and password, and then click “Submit”. After successful registration, you will receive a confirmation email. - How do I place an order?
The order process is as follows:
Browse our products and select your preferred style and size.
Click the “Add to Cart” button.
After finishing your shopping, click the shopping cart icon to go to the checkout page.
Enter your shipping address and payment information, then confirm your order. - Can I modify or cancel my order?
You can modify or cancel your order immediately after placing it. Please contact our customer service team as soon as possible, providing your order number and relevant information. Please note that if the order has already entered the shipping process, it may not be possible to make changes or cancellations. - How much is the shipping cost?
Shipping costs vary depending on the region and the chosen shipping method. The system will automatically calculate and display the shipping cost at checkout. - How long does it usually take for an order to arrive?
Order shipping time is usually within 3-7 days, depending on your shipping address and the chosen shipping method. We will provide tracking information via email after shipment, so you can check your order status at any time. - How do I return or exchange my items?
To return or exchange an item, please submit a request within 14 days of receiving the goods:
Please send a return or exchange request via customer service email, including your order number and product details.
Ensure the product remains unused and retains its original tags and packaging.
We will provide the return address and specific steps after confirming your request. - How long does it take to process a refund?
Once we receive your returned item, refund processing usually takes 2 business days. The refund will be returned to your original payment method. If you do not receive your refund within the specified time, please check your bank account or contact our customer service. - How is website data security guaranteed?
We attach great importance to user data security and use SSL encryption technology to protect your personal information and payment data. During the review and processing of your information, we will adhere to relevant laws and regulations to ensure the security of your data.
Thank you for choosing our website, and we look forward to providing you with an excellent shopping experience!